Conflict, an uncomfortable tension arising when our worlds collide with others, is a valuable resource that can lead to greater exploration, richer problem solving, and better results. However, when managed poorly, conflict has the potential to drain the life out of an organization, team, or relationship. Our brains, designed for survival, tend to revert to primal instincts during periods of stress, making it difficult to handle conflict effectively. At our best, we can step back, see a situation clearly, and respond appropriately.<\/p>\n
Over the past 15 years, in working with over 5000 leaders, we have found that productive conflict requires accessing the full capacity of the brain to engage in meaningful conversations and achieve better outcomes. This “full brain” approach involves navigating four distinct spaces: clarity about desired outcomes, the conviction to seek improvement, the confidence to share perspectives openly, and the compassion to understand others’ viewpoints and adjust accordingly. These spaces are:<\/p>\n
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Space of Advocacy: Asserting your own ideas and what you would like to see changed<\/li>\n
Space of Courage: Speaking up about what isn’t working and its impact<\/li>\n
Space of Care: Actively listening to the other side and being open to their views<\/li>\n
Space of Resolution: Seeking a path forward and being open to solutions<\/li>\n<\/ol>\n<\/div><\/div><\/div>